We want you to be 100% satisfied with your purchase. We understand that sometimes, a product might not work for you and your desired results. We have a 45-day return policy, which means you have 45 days after receiving your item to request a return. We believe every customer’s purchase situation is unique and for that reason, we handle returns based on each individual.

To start a return or ask a question about a recent purchase, please contact us at service@pallure.com.

Please reach out to service@pallure.com and our team can assist you.

Occasionally, FedEx and USPS have marked packages delivered prematurely so we kindly ask that you wait a couple of days. If you have not received it after a couple of days please reach out to service@pallure.com and we will be happy to open a claim for you.

Please email service@pallure.com with a photo of the damaged item and we will be happy to issue a replacement bottle as soon as possible.

Please email service@pallure.com and we will get it resolved it as soon as possible for you.

We accept all major credit cards issued within the United States.

Payments may also be made using Afterpay, Apple Pay, Facebook Pay, Google Pay and Shop Pay.

Every attempt at a purchase online will show as a pending charge on your account. We do not deduct payment from your account until your package has been shipped. All other pending charges will fall off within a couple of business days. 

All refunds made within 45 days since purchase will be credited to your original form of payment. 

Short answer: Yes!

Long answer: Our brand philosophy is built on creating efficacious products backed by professionals and for professionals. Each one of our products is created, tested, and approved by our team of PRO's to ensure that they are confident to stock their back bars and send their clients home with Pallure.

You can also check out our Meet our Pros page to learn more about our Backed By Pros philosophy and learn more about the professional stylists we work with.

Our products are formulated in Italy, with globally sourced ingredients.

Please find below the pH levels for each product:

- S.O.S. Hydrating Shampoo: 4.3 – 4.7
- S.O.S. Deep Conditioner: 3.3 – 3.7
- G.O.A.T Blonde Shampoo: 5 – 5.5
- G.O.A.T Blonde Conditioner: 3.3 – 3.7

Yes, all of our products are vegan and cruelty-free.

We have an Ingredient Glossary with a breakdown of every single ingredient we use in our products!

Yes! For those with sensitive scalp or skin, we recommend conducting a skin patch test before applying any of our products to your entire scalp.

All Pallure products are vegan and made cruelty free. We believe in being 100% transparent about the ingredients in our products and why they’re in there. You can find more information about our products in our Ingredient Glossary.

The S.O.S. line is made for all hair types to help keep it strong and healthy! Whether your hair is damaged from heat or bleaching and coloring, it will thank you for this powerful line full of hydration and healing, and will give your hair an overall freshly-washed look.

The G.O.A.T line is made for blondies level 8 or higher to keep locks brass-free and extra ashy. We recommend using the Blonde Shampoo on medium to thick hair types and the Blonde Conditioner on fine to thick hair.

Manufacturer recommendation is 12 months after opening.

Please email service@pallure.com and we will get back to you as soon as possible.

We believe that high-quality hair care should be a key component in taking care of yourself. We make haircare optimized for your home haircare routine that is backed by pros. We tested every one of our products with our group of stylists to ensure that your crown is treated like royalty in between salon visits.

For all collaboration inquiries, please email pr@pallure.com. Thank you!